Senior Performance Consultant, Global Product Learning ID-2371

December 2, 2024

Job Description

We are seeking an experienced Performance Consultant to enhance individual and organizational performance within a learning and development context. You will support the Global Product organization and product practitioners across the firm. With Visa’s strategy and priorities in mind, you will conduct root cause analysis, assessments, and synthesize performance data to identify skill and knowledge gaps.

Reporting to the Global Head of Product and VAS Learning, you will partner with Visa University (VU), the People Team, and business colleagues to close those gaps by creating and deploying solutions that leverage the 3Es of development (Experience, Exposure, Education). This includes performance improvement, measurement strategies, change initiatives, programmatic recommendations, and curriculum design.

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Essential Functions

Stakeholder Management

Partner with leadership teams, Talent, People Business Partners, functions, and senior managers to define performance goals and objectives
Guide business clients through goal definition, opportunity identification, and solutions using problem-solving principles.
Build strong relationships, reputation, credibility, and influence with key stakeholders across the company.
Collaborate within a matrixed environment and with employees from other teams and projects.
Develop strategic performance improvement plans that align with business goals, leveraging existing products or creating new ones when needed.
Work with the Performance Consulting Guild to develop guidelines and best practices for the role.

Consulting and Solutioning

Identify business challenges and perform root cause analysis to determine the right solutions to drive organizational performance
Gather data and pertinent information about work processes, organizational culture, and obstacles to performance.
Conduct learning and performance needs analysis to identify skill or knowledge gaps and design solutions to close these gaps.
Develop strong business acumen to understand the organization’s goals and how they translate into specific performance requirements.
Create actionable solution designs that solve client issues, ensuring a link to business performance outcomes.
Capture feedback and incorporate it into analysis.

Measurement

Establish performance metrics and evaluation procedures to deliver impact.
Monitor and evaluate the effectiveness of performance improvement strategies and prepare reports and presentations.
Facilitate change management processes to ensure successful implementation of performance improvement initiatives.

VU Ambassador

Build deep knowledge of VU’s programs and learning solutions and serve as a Subject Matter Expert (SME).
Engage in bold, strategic, and creative thinking to produce solutions inclusive of training.
Display a continuous learning mindset, constantly seeking expertise in the learning discipline.
Be a champion of Visa’s learning culture and values.
Integrate VU into marketing and communication campaigns to drive engagement.
Occasionally facilitate leadership or other VU programs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Bachelor’s degree in Business Administration, Human Resources, Learning and Development, or a related field. A master’s degree is a plus.
10+ years of experience as a Performance or Learning Consultant or in a similar role.
Experience in training needs analysis, diagnostics, supporting L&D solutions, and evaluation of L&D projects.
Experience in or supporting product organizations, with particular focus on product management capabilities and frameworks.
Strong interpersonal skills with the ability to create positive relationships at all levels.
Consultative orientation with strong stakeholder management and influencing skills.
Strong communication (written and verbal) and consulting skills.
Experience with Agile management practices.
Aptitude for interpreting data, identifying trends, and driving strategies.
Strong knowledge of performance metrics and management systems.
Exceptional analytical and problem-solving abilities.
Excellent team collaboration, coaching, and training skills.
Advanced proficiency in MS Office Suite, especially Excel, Word, and PowerPoint.
Knowledge of project management methodologies and process improvement techniques.
Detail-oriented and organized with strong planning skills.
Motivated, self-directed, and creative thinker.
Able to manage ambiguity, shifting priorities, and multiple stakeholders.
Effective multi-tasker in a fast-paced environment, meeting aggressive deadlines.

Senior Performance Consultant, Global Product Learning ID-2371

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Senior Performance Consultant, Global Product Learning ID-2371

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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