Seller Learning & Communications Marketplace Associate-Remote ID-1475

November 25, 2024

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love. Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.

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Job Overview

Macy’s launched an online Marketplace and we are seeking an Associate of Seller Learning & Communications who will be a key leader for this top company growth initiative that accelerates Macy’s Inc. Fashion and Style leadership ambitions. As the Associate of Seller Learning & Communications, you will play a pivotal role in shaping and executing the education, training and communication programs aimed at enhancing the success of our seller community.

Essential Functions

Develop and execute a comprehensive seller education and communication strategy that aligns with Macy’s Marketplace mission and seller success goals.
Lead the design, development, evaluation, pilot, and delivery of learning and communication programs in partnership with shared services.
Oversee the development and content creation of seller training & education curriculum, including training materials, webinars, videos, and documentation that caters to various seller segments and skill levels.
Facilitate and communicate trainings with seller population to drive engagement and manage through change.
Manage seller communications calendar and lead the delivery of newsletters, webinars, videos, and other content.
Collaborate with cross-functional teams to identify seller learning and communication needs and ensure seamless integration of content into the overall seller experience.
Gather feedback directly from sellers regarding the effectiveness of training and communication programs, and implement improvements to increase satisfaction.
Create policies, practices, and methods for applying consistent branding and content standards.
Establish and track key performance indicators (KPIs) to measure the effectiveness of seller education and communication programs, making data-driven improvements as needed.

Qualifications and Competencies

Bachelor's degree in Business, Marketing, Education, or a related field.
We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply.
3+ years' experience designing and implementing education and communications programs targeted towards external partners (e.g. vendors, sellers, etc); experience in retail, e-commerce, or marketplaces a plus.
Experience developing courses/learning tools using digital platforms (e.g. LMS systems)
Knowledge and application of learning principles, instructional design, and learning methodologies.
Exceptional written and verbal communication skills.
Analytical mindset, with the ability to leverage data to drive informed decisions and continuous improvement toward world-class standards.
Strong problem-solving and decision-making abilities, with a focus on delivering world-class results in a fast-paced environment.
Creative thinking and a passion for storytelling.
Ability to work a flexible schedule based on department and Company needs

Seller Learning & Communications Marketplace Associate-Remote ID-1475

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Seller Learning & Communications Marketplace Associate-Remote ID-1475

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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