Scheduling Operations Associate (Part-Time Contract) (Remote) ID - 1167

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

About Reverence:

Reverence is a technology company solving one of the hardest problems in healthcare how to get the right people, in the right place, at the right time in support of top-quality home-based care.

We provide technology and services that enable healthcare provider groups to significantly improve staffing operations.

Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations one of the gnarliest (and most interesting!) business challenges facing healthcare organizations.

About the Role:

The scheduling operations associate will work with home health care agencies and long-term care facilities to fill caregiver shifts and ensure that patients receive the assistance they need. The associate will coordinate with caregivers and customers to handle situations such as filling shifts with short notice (due to a call out), no shows, or lateness. The role requires working across multiple technology systems to ensure accurate record keeping, as well as working directly with caregivers and clients, so comfort with technology, a positive attitude, a friendly demeanor and willingness to problem-solve will be important in this role. We are looking for several people to fill part-time contract roles (approximately 20 hours per week) within the following open hours: 6 am- 2:30 am Eastern time (Saturday-Sunday); 6 am-9 am Eastern time (Monday-Friday); 9 am-5 pm Eastern time (Monday-Friday); 5 pm-2:30 am Eastern time (Monday-Friday). We are prioritizing hiring people with availability 1 pm-5 pm Monday-Friday, 5 pm-10 pm Monday-Friday, and Saturday and Sunday availability. Saturday and Sunday shifts are between 4 and 8 hours. This is a fully remote 6-month contract role.

What you'll do:

We are looking for:

  • Some customer service experience - Be friendly, positive and solutions-oriented
  • Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
  • Ability to quickly work in multiple technology platforms simultaneously
  • Proactive problem solver and able to handle difficult situations or customers as they arise
  • Effective communication skills with clients, patients, caregivers and families
  • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus
  • 1-2 years customer service, hospitality or retail experience preferred
  • Fluency in Spanish is a plus

Fiber Customer Support Analyst ID - 1166

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...