REMOTE Seasonal Client Services Agent, up to 40 hours per week ID-1415

November 25, 2024

We’ve all had the experience, when something goes wrong or we need help using a product or service it’s a CRUCIAL time. Maybe we’re feeling a little impatient, maybe we’re fine, but what happens when we try to reach out for customer support can make or break our opinion of that company! Great customer service can turn a frustrated user into a superfan - and that’s why we need you!

Please note this is a Seasonal position with scheduling requirements of up to 40 hours per week. The seasonal position will start (projected) December 9th through February 14th.

This is a Remote (work from home) position.

RESPONSIBILITIES:

Respond to incoming support tickets (HubSpot) and incoming phone calls (AirCall) with detailed information and precise communication
Proactively think about how FitOn Health can improve a user's access to support channels
Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place
Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support
What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises
Agents must enjoy the view from the weeds. You will be tasked with communicating FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product
An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem
A patient listener who can decipher an individual's question, especially when not stated explicitly
Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation
You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy
The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry
A detailed understanding of not only how FitOn Health functions but why it functions in a specific way

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EXPERIENCE/QUALIFICATIONS:

Patience, grace, and a sense of humor
Excellent writing and communication skills
A knack for taking technical language and making it understandable
A passion for solving tough problems and proposing elegant solutions
A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
Customer Service experience
Experience with Hubspot

The pay structure for this role is $17.00 dollars per hour.

Please note: This role does not guarantee 40 hours. Candidate may be scheduled from 0-40 hours per week depending on need

REMOTE Seasonal Client Services Agent, up to 40 hours per week ID-1415

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

REMOTE Seasonal Client Services Agent, up to 40 hours per week ID-1415

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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