Remote Italy Community Operations Job at Reddit, Remote ID-1448

November 25, 2024

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 73+ million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

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This is a contract role.

We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the Product organization, the International Community team plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world .

As the Community Operations Specialist, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the Italian market, proficient in English, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in Italy.

This is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global Redditors excites you, then you’ve found the right place!

Responsibilities :

Gain a deep understanding of the market and specialized knowledge to identify user and moderator pain points, competitors, and market opportunities.
Cultivate, recruit, educate, and grow a local community of moderators (i.e., the volunteers who are developing, maintaining, and crafting the culture of local communities) and implement a conversion funnel to onboard external creators and local users to turn them into active moderators.
Be a public face with our local volunteer moderators to build trust and drive engagement in local communities, mediating conflicts and helping drive solutions.
Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
Be obsessive about achieving aggressive goals and outcomes.
Run reports, build dashboards, analyze data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of your market pod.
Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD teams.

What We Can Expect From You:

2-5 years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact.
Deep knowledge and understanding of Italian culture, including current events, politics, customs, traditions, language, topics of interest, taboos, etc.
Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it. This includes awareness of internet culture specific to Italy, as well as a deep appreciation for the diverse cultural facets shaping contemporary Italian society.
Succinct and persuasive communicator: collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
Results-obsessed: outstanding execution and high attention to detail
Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvements.
Proficiency in Italian & English and based in the EU timezone

Bonus Points:

Moderation experience on reddit or another similar platform (eg. discord, or internet forums)
Proficient in SQL

Reddit is committed to providing reasonable accommodations for qualified individuals

Remote Italy Community Operations Job at Reddit, Remote ID-1448

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Remote Italy Community Operations Job at Reddit, Remote ID-1448

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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