Remote Customer Service Rep ID-2104

Overview:

The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls (no sales). You will provide exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).

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Primary Responsibilities:

  • Call Center Environment - High call volume that you will be handling - Anywhere from 70-120 calls that you’ll handle on a daily basis
  • Heavy phone contact with policyholders, providers and interested third parties.
  • Review and maintain new and revised procedures regarding policy information.
  • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
  • Maintain department standards for the number of calls, average handle and time management.

Requirements:

  • 1+ years of work experience in a high-volume contact center environment. Additional experience: Receptionist role, a role in which they commonly took calls on a daily basis (Strict Requirement)
  • 18 years of age or older
  • High School Diploma or equivalent
  • Remote Experience Strongly Preferred but not required.
  • Reliable internet connection (Must meet a minimum of 20 UPLOAD & 20 DOWNLOAD internet speed and must be a hard-wired connection)
  • Must have a smartphone to be able to access VPN
  • Insurance Industry Experience would be considered a Plus but not a requirement
  • For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
  • Quiet & Professional Workplace
  • Basic Computer Knowledge/Skills
  • Excellent oral and written communication
  • Minimum typing requirement of 30 wpm
  • Proficient use of the computer, keyboard functions and Microsoft Office
  • Ability to multi-task
  • Ability to work under pressure
  • Excellent organization and time management skills

Remote Customer Service Rep ID-2104

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