O365 Specialist ID-2550

December 3, 2024

Role Overview:

The Microsoft 365 Technical Support Specialist will work closely with the O365 team to deliver exceptional support for Microsoft 365 solutions, including Microsoft Teams, OWA, Azure Active Directory, and AD-Connect. The ideal candidate will have a strong background in Exchange Server 2016 within a hybrid environment and will play a crucial role in managing and maintaining the technical infrastructure of various projects.

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Key Responsibilities:

Collaborate with the O365 team to support and implement Microsoft 365 solutions.
Provide strong expertise in managing Exchange Server 2016 in a hybrid environment.
Assist with documentation for processes and systems to ensure clarity and compliance.
Offer technical support for incidents escalated from the helpdesk, working to resolve issues promptly.
Operate, monitor, tune, configure, manage, archive, and upgrade all technical infrastructure associated with projects.
Support the implementation and maintenance of equipment and processes across multiple workstreams.
Manage the operation of all project IT storage infrastructure, including:
Deploying infrastructure reconfigurations.
Tracking performance and capacity of storage and servers.
Managing data backups and configurations.
Monitoring and responding to events affecting the integrity, availability, and performance of infrastructure.
Support the physical management of equipment, including receiving, racking, stacking, connecting new equipment, and maintaining old or relocated equipment.
Validate that firmware, BIOS, and embedded systems are secure, healthy, and up to date.
Monitor and control all physical parameters through several systems.

Qualifications:

Proven experience working with Microsoft 365 solutions, particularly Microsoft Teams, OWA, Azure Active Directory, and AD-Connect.
Strong experience with Exchange Server 2016 in a hybrid environment.
Excellent troubleshooting skills with a focus on customer service.
Familiarity with IT infrastructure management, including storage, servers, and backup solutions.
Knowledge of network security best practices and monitoring techniques.
Strong documentation skills and attention to detail.
Ability to work collaboratively in a team environment.
Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are a plus.

Requirements and Experience:

Bachelors level degree or equivalent work experience
Minimum five years’ relevant work experience required
Strong knowledge of virtual environments
Strong knowledge of ADFS, PowerShell
Ability to troubleshoot and problem-solve at the systems engineering level
Experience with logical networks, virtual machine networks and infrastructure troubleshooting, design, and implementation
Strong knowledge of Microsoft client/server platform technologies and client products
Demonstrate a strong understanding of enterprise networks and routing protocols in a distributed computing environment, including the use of troubleshooting and diagnostics tools
Knowledge of commercially available storage equipment

O365 Specialist ID-2550

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

O365 Specialist ID-2550

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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