Live Stream Moderator ID-1451

November 25, 2024

Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

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The Opportunity

Our Social Media Moderators protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.

As a Live stream Moderator, you are responsible for keeping the chat clean, moderating behaviour and enforcing the rules of the stream with the aim to ensure the chat is friendly and civil. This means moderating the chat for insults, offensive language, inappropriate content and spam. In this type of work, you’ll be monitoring incoming social feeds in real time!

What You’ll Do

Moderating live comments in accordance with The Social Element guidelines and client-specific guidelines.
Carrying out moderation and training accordingly to the times scheduled in the project schedule
Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
Complete shift reports using templates provided according to individual project requirements

Currently we are looking for people who would like to work with The Social Element on an ad hoc project basis. We have many live events throughout the year where we need talented professionals to come onboard and support us – we would love to starting building a relationship with you!

Working Hours

This is temporary and occasional work. Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours. Working times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

Child Protection

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

Excellent US English level: As you’ll be reviewing comments in US English having outstanding written communication skills and the ability to read between the lines is a must.
Ability and feeling comfortable working in fast-paced environments with the ability to multitask and navigate a fast-moving live chat.
‍‍ Background experience:either in moderation, and/or community management, or a gamer & live stream enthusiast.
Social Media knowledge:Experience in using either Twitch, Discord, Facebook, Twitter, Instagram, in particularly live streaming platforms e.g. Twitch, TikTok, YouTube, Vimeo, etc.
Ability to be assertive and decisive when making judgement calls.
A self-motivated social media expertwho is comfortable working remotely.

If you have any personal or professional experience in gaming, live streaming and any type of moderation, we’d love to hear from you!!

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
i5 8th generation or faster 64-bit (x64) processor
At least 8GB RAM (16GB recommended)
Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
40 GB available HDD (SSD recommended)
A Webcam and headset
Android or iOS device for 2FA

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Social Element values

Work according to the company values
Do it Well
Be One Team ‍‍
Do the Right Thing
Keep Pioneering
Make Them Smile

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our hiring process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

How To Apply ️

Simply upload your resume and answer the application questions. You can either share a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video.

Your gaming and live stream experience
Availability to work
Why you are interested in this type of work

Live Stream Moderator ID-145

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Other Jobs You May Be Interested In

Live Stream Moderator ID-145

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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