IT Ops Analyst, Sr. (Remote | DoD Clearance) ID-2484

About this role:

  • Rackner is seeking a Sr. IT Operations Analyst who will provide support to end users for PC, server, mainframe applications, and hardware.
  • Handles escalated issues that the first tier of help desk support is unable to resolve.

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We are looking for experience with:

  • Troubleshoot issues to determine root-cause and drive to resolution
  • Linux and scripting (Bash and Python, etc.)
  • Cloud systems and architectures (i.e. AWS, Azure, Google Cloud)
  • Active Directory

What will make you successful:

  • The Sr. IT Operations Analyst may interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties and recommends system modifications to reduce user problems.
  • The Sr. IT Operations Analyst will maintain currency and highest level of technical skill in field of expertise.
  • Possesses and applies expertise on multiple complex tasks, presents solutions to problems, and contributes to deliverables and perform metrics where applicable.

Nice to Have:

  • ServiceNow support
  • 8750 Certification or Security+

Who We Are:

  • Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
  • We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
  • We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
  • Our customers hail from a diverse, ever growing list of industries.

Program Overview:

  • Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels.
  • In support of Platform One, the Customer Experience team was developed to provide support throughout the customer life-cycle.

Benefits / Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!

  • 401k with 100% matching up to 6%
  • Highly competitive PTO
  • Great health Insurance with large network of providers
  • Medical, Dental and Vision
  • Life insurance, and short + long term disability
  • Industry-Leading Weekly Pay Schedule
  • Home office & equipment plan

IT Ops Analyst, Sr. (Remote | DoD Clearance) ID-2484

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