Field Service Engineer 2 - Wknd Shift ID-2404

December 2, 2024

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to excellence and innovation as we continue to revolutionize the industry.

Other Jobs You May Be Interested In

Understand and comply with all department and company policies
Provide management with a quarterly review and assessment of your assigned area of responsibility
Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
Complete all administrative tasks in the required time frame
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at Intuitive facilities, training centers, and hospitals
Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes
Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc...
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies
Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events

Qualifications

Required Skills and Experience

Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals
Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing proven problem-solving skills and critical thinking abilities
Solid time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
Ability to Travel up to 70% and within the travel and expense policy as required by management to fulfill the specific needs of the role
Willingness to perform ad hoc tasks assigned by management
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)

Working Conditions

Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
Clean driving record
Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process

Preferred Skills and Experience

1-3 years of Field Service Experience preferred
Associate's degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems required
Good written and oral communication skills
General computer skills
Comfortable working off hours with limited support
Excellent administrative and record keeping skills

Field Service Engineer 2 - Wknd Shift ID-2404

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

JetBlue Airlines (Entry Level/No Experience) – Pay For $27/H ID-2624

The Program Director Network protection plans, organizes, and deals with an arrangement of projects among Network pro...
- Read More
Online Part Time Jobs for College Students (Using Mobile & Laptop) � Daily Payment ID-2620

Job Summary: Join The Elite Job as an Online Part Time Job Specialist, where you will have the opportunity to earn da...
- Read More
Postal Clerk - No Experience Required - Paid Training ID-2616

NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related a...
- Read More
Customer Care Executive – Remote Jobs – Freshers Jobs at Amazon ID-2612

Amazon, a global e-commerce and technology giant, is seeking passionate individuals to join its dynamic team as Custo...
- Read More
Make Money Online Jobs for 16-Year-Olds No Experience ID-2610

About Progressive Progressive is one of the leading motor insurance carrier companies in the United States, providing...
- Read More
Remote Customer Service Agent ID-2607

Company Overview: Welcome to Aurora Adventures Agency, where we illuminate the path to unforgettable journeys. As a p...
- Read More
Social Media/Content Writer ID-2584

Company Description In today's world fraught with social media noise, automated marketing, and technological overload...
- Read More
Financial Planning Analyst** ID-2579

POSITION SUMMARY The Morgan Stanley Financial Planning Analyst position offers a unique opportunity to work directly ...
- Read More

DISCLAIMER

Other Jobs You May Be Interested In

Field Service Engineer 2 - Wknd Shift ID-2404

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Related Posts

JetBlue Airlines (Entry Level/No Experience) – Pay For $27/H ID-2624

Online Part Time Jobs for College Students (Using Mobile & Laptop) � Daily Payment ID-2620

Postal Clerk - No Experience Required - Paid Training ID-2616

Customer Care Executive – Remote Jobs – Freshers Jobs at Amazon ID-2612

Make Money Online Jobs for 16-Year-Olds No Experience ID-2610

Remote Customer Service Agent ID-2607

Social Media/Content Writer ID-2584

Financial Planning Analyst** ID-2579