Ethicon Resource Specialist II Nurse - Remote US - Johnson & Johnson Medical Devices Companies ID-2380

December 2, 2024

Johnson & Johnson Medical Devices Companies, a member of the Johnson & Johnson Family of Companies, is recruiting for an Ethicon Resource Specialist II Nurse. This position is remote based in the US.

Ethicon, part of the Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com .

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POSITION SUMMARY

The Ethicon Resource Specialist II Nurse is responsible for providing exceptional customer support to external and internal customers during biomed and/or nurse related support inquiries. Role requires systems management and data reporting. Additionally, you will be collaborating with the Lead and Senior Analyst Nurse and Lead and Senior Analyst Biomed on internal processes and policies, as well as coordinating training and support for the Ethicon Resource Department (ERD) team on SME products. In collaboration with the Leads and Seniors, the Ethicon Resource Specialist II Nurse will be providing support on the development and improvement of processes, procedures, and practices as they relate to the Ethicon Resource Department in coordination with the Senior Director, Ethicon Commercial Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, the responsibilities for this position include:

Provides support to team providing services and support pertaining to Ethicon/J&J. Acts as resource gap within Ethicon Resource Specialists (ERS) Nurses and/or ERS Biomed teams.
Handles customer support calls accessed through the toll-free lines or through other appropriate communications. Ensures 24/7 support for customers who require immediate access to a healthcare professional to resolve product and procedure issues for disposable and capital products by participating in weekend and off-hours emergency on-call support.
Maintains tools/systems.
Maintains independent metrics.
Identifies process improvements to ensure ERD efficiencies and effectiveness.
Collaborates with leadership to ensure balanced, robust and accurate ERD processes that are compliant to Ethicon policy/procedures.
Coordinates and supports ERD product/procedure training.
Project management, if assigned.
Partners with colleagues; identifies and implements changes/solutions. Supports continuous improvements in current processes and creation of new capabilities to meet future needs.
Responsible for communicating business-related issues or opportunities to next management level.
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
Fulfills other duties assigned as needed.

Qualifications

Education/Training & Experience:

Minimum of a bachelor’s or advanced degree with an active RN license or equivalent certification/experience is required.
Minimum of 2-4 years dynamic experience within a health care environment, medical contact center and/or experience handling customer/patient service issues within a medical environment is preferred.
Minimum of 3 years in a customer-facing role is preferred.
Ability to demonstrate strong leadership skills is required.
Ability to multitask and prioritize projects is required.
Knowledge of Ethicon/ERD tools (i.e., Optimizer, ECM, Service & Repair, SharePoint, iPad apps, etc.) is preferred.
Knowledge of Medical Device Regulations is preferred.

Skill Sets:

Ability to demonstrate excellent written, oral and presentation skills is required (advanced Word, Excel, Outlook and PowerPoint).
Excellent customer service/customer focus is required.
Detail-oriented with decision making skills and strong social skills is required.
Critical thinking/problem solving skills/strong analytical skills is required.
Ability to take initiative, be results-oriented and handle multiple complicated deliverables simultaneously is required.
Ability to establish and maintain credibility as a knowledgeable business partner and collaborate with internal and external partners across business functions at all levels is required.

Ethicon Resource Specialist II Nurse - Remote US - Johnson & Johnson Medical Devices Companies ID-2380

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Ethicon Resource Specialist II Nurse - Remote US - Johnson & Johnson Medical Devices Companies ID-2380

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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