Director, Workforce Planning ID-2496

Overview

The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration, and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday script volume, productivity and capacity forecasts and providing leadership with risk mitigation plans. This position will act as a support tool for the leaders of Pharmacy Operations and HR Team, assisting with and providing guidance on performance impact analysis and operational planning. In addition, budget preparation/input and reporting assignments are an expectation of this position.

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Responsibilities
  • Assist in collecting and analyzing workforce data from multiple sources.
  • Develop and maintain data dashboards and reports to track key workforce metrics.
  • Conduct statistical analysis to identify trends and patterns in workforce data.
  • Collaborate with cross-functional teams to support workforce planning initiatives.
  • Generate insights and recommendations based on data analysis to improve workforce effectiveness.
  • Participate in meetings and presentations to share findings and contribute to decision-making processes.
  • Provides analysis and recommendations to improve staffing levels and efficiency.
  • Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement.
  • Studies department work, vacation, and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes.
  • Works with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
  • Maintains and analyzes records of actual volumes compared to forecast.
  • Maintains staffing and headcount records and develop hiring plans for long/ short range planning.
  • Accurately tracks actual script volume output at the process and activity level as needed for productivity analysis and resource forecasting.
  • Other duties and responsibilities as assigned

Qualifications

  • Minimum five years' experience forecasting required, preferably in a healthcare environment; .e. real-time analysis, scheduling, staffing optimization, etc.
  • Minimum three years of experience in advanced trend analysis and ability interpret data to provide recommendations to drive key business decisions
  • 2+ year of experience utilizing forecasting tools such as IEX TotalView, EWFM, or Blue Pumpkin; i.e. forecasting script volume, scheduling, etc.
  • Forecasting/advanced analytical role within a large volume, fast paced environment or Captive finance strongly preferred
  • Ability to create and manipulate data modeling and relational database structures for Workforce Management forecasting
  • Degree in Data Science, Statistics, Business Analytics, or related field.
  • Proficiency in data analysis tools (i.e., Excel, SQL, SAS, Informix, Cognos).
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Excellent communication and teamwork abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Analysis skills, understanding complex formulas, data transformations, and record keys from multiple sources.
  • Strong working knowledge of Microsoft Office applications preferred.
  • Ability to create and manipulate spreadsheets with advanced formula application and database software (Advanced Excel and Access) experience.
  • Excellent verbal communication and interpersonal skills. Good written communication skills.
  • Self-starter and independent. Team oriented and results driven.
  • Ability to interface with all levels of management.
  • Demonstrated complex problems solving skills.
  • Strong organizational skills and attention to detail

Director, Workforce Planning ID-2496

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