Customer Support Assistant at ExxonMobil ID-2373

December 2, 2024

ExxonMobil, a global leader in the energy industry, is seeking a dynamic and customer-oriented individual to join our team as a Customer Support Assistant. With a rich history of innovation and a commitment to sustainability, ExxonMobil is at the forefront of providing energy solutions to meet the world growing needs.

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Job Responsibilities:

As a Customer Support Assistant at ExxonMobil, you will play a crucial role in ensuring exceptional customer experiences. Your responsibilities will include:

Customer Interaction:
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Providing accurate information about ExxonMobil products and services.
- Addressing and resolving customer concerns with efficiency and empathy.
Order Processing:
- Assisting customers with order placement, tracking, and modifications.
- Collaborating with internal teams to ensure timely and accurate order fulfillment.
Problem Resolution:
- Investigating and resolving customer issues, escalating complex cases when necessary.
- Proactively identifying and addressing potential problems to enhance customer satisfaction.
Documentation:
- Maintaining detailed and accurate records of customer interactions and transactions.
- Contributing to the development of a comprehensive knowledge base for customer support.

Required Skills and Qualifications:

To excel in this role, you should possess the following skills and qualifications:

Communication Skills:
- Exceptional verbal and written communication skills.
- Ability to convey complex information in a clear and concise manner.
Customer Focus:
- Dedication to providing outstanding customer service.
- Strong problem-solving skills with a customer-centric approach.
Team Collaboration:
- Ability to collaborate effectively with cross-functional teams.
- Willingness to share knowledge and contribute to team success.
Adaptability:
- Flexibility to adapt to changing priorities and customer needs.
- Resilience in handling challenging situations.
Technical Proficiency:
- Familiarity with customer support software and CRM systems.
- Basic understanding of ExxonMobil products and services.

How to Apply:

If you are enthusiastic about delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply for the Customer Support Assistant position at ExxonMobil. Please submit your resume and a cover letter highlighting your relevant experience to us.

ExxonMobil is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Join us in shaping the future of energy solutions at ExxonMobil!

Customer Support Assistant at ExxonMobil ID-2373

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Customer Support Assistant at ExxonMobil ID-2373

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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