Client Support Representative - Evenings (REMOTE) ID-1291

November 23, 2024

Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.

About the Job

We need an intelligent, hard-working, organized individual to join our client support team.

As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.

This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX.

General

The Client Support Representative is responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company’s products and to maximize the potential for continued client engagement. Primary responsibilities of the role include serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner. Client Support Representatives must maintain a thorough understanding of our products, services, and company policies in order to effectively assist clients with their questions and concerns. Client interactions must be accurately documented and tracked, to ensure a comprehensive client service history that helps to facilitate future support. By actively listening to our client’s concerns and empathizing with their situations, the role must also seek to demonstrate genuine care and dedication to resolving their issues. Ultimately, Client Support Representatives must strive to exceed client satisfaction goals and contribute to maintaining a high level of client loyalty and retention.

The role is responsible for providing support that requires a more sophisticated understanding of our systems and our customer’s needs which includes providing advanced account sign-up and management support, product functionality and feature support, and compliance and regulatory support.

Responsibilities

Providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy related support items, and general support workload items, along with other support items as needed based.
Assisting in the optimal delivery of tier-1/2/3 support services, as needed. These include providing general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance, along with other support items as needed.
Provide support services that seek to surpass the expectations of our customers by prioritizing their needs, empathizing with their frustrations, genuinely caring about their success, personalizing their experiences, and attempting to solve for issues before they arise.
Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
Exceptional written and verbal communication skills, with a strong ability to convey information effectively and professionally, both with our clients and with colleagues, peers, and stakeholders throughout the company.
Facilitate the execution of our compliance obligations.

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Minimum Qualifications and Requirements:

6+ months of customer support-based experience.
Outstanding communication and interpersonal skills
Strong typing skills.
Excellent critical thinking and problem-solving abilities.
Applicants must be comfortable with working around adult content.

Compensation will include hourly pay. Full benefits package including health/dental/vision and an attractive 401K plan.

We will consider qualified applicants with a criminal background.Principals ONLY!

CCPA Notice at Collection for California Employees and Applicants

Effective Date: January 1, 2023

Drafted and Updated: October 27, 2022

VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature.
Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.
Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.
Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN).
National identifiers, such as SSN, passport and visa information, and immigration status and documentation.
Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.
Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.
Financial information, such as banking details, tax information, payroll information, and withholdings.
Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.
Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks.
Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.

The Company collects Personal Information to use or disclose as appropriate to:

Comply with all applicable laws and regulations.
Recruit and evaluate job applicants and candidates for employment.
Conduct background checks.
Manage your employment relationship with us, including for:
- onboarding processes;
- timekeeping, payroll, and expense report administration;
- employee benefits administration;
- employee training and development requirements;
- the creation, maintenance, and security of your online employee accounts;
- reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;
- workers' compensation claims management;
- employee job performance, including goals and performance reviews, promotions, discipline, and termination; and

other human resources purposes.

Manage and monitor employee access to company facilities, equipment, and systems.
Conduct internal audits and workplace investigations.
Investigate and enforce compliance with and potential breaches of Company policies and procedures.
Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.
Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance.
Perform workforce analytics, data analytics, and benchmarking.
Administer and maintain the Company's operations, including for safety purposes.
For client marketing purposes.
Exercise or defend the legal rights of the Company and its employees, affiliates and agents.

To view our applicant/employee privacy notice visit https://www.vsmedia.com/live-cams-pp-employees.php

Client Support Representative - Evenings (REMOTE) ID-1291

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Other Jobs You May Be Interested In

Client Support Representative - Evenings (REMOTE) ID-1291

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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