Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote in Saint Louis, MO ID-1292

November 23, 2024

Additional Information About the Role

$Up to a $2300 Sign on Bonus
Shift information: Shift will be 4 pm-12:30 am PLUS alternating weekends.
Types of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for same day access clients in crisis
What is the team dynamic for this department: This team is joining our Call Center group that is well-established. There is a lot of great support with these folks! They will be helping to train/onboard our new hires.
Location: Fully remote work from home position, with the exception of training which will take place at the BLI during their regularly scheduled hours
Ideal Skill Set: Experience with crisis support, independent worker, general knowledge about DMH programming is a bonus but not necessary
MUST HAVE skills for this position – Technology – everything is on the computer so this person needs to be very skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients
Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed
Example of a typical Day: Taking calls, scheduling appointments, providing crisis support and community referrals
Most common challenges: Call Center is a structured workplace – breaks and PTO are coordinated with the team to ensure phone coverage
Must have a MO LPC or LCSW Clinical Mental Health License

Other Jobs You May Be Interested In

Overview

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. Fran�ois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Inform, outreach, screen for services, and successfully refer people to the appropriate services within the organization and larger community in a manner that is timely and respectful.

Preferred Qualifications

Role Purpose

The Intake Specialist provides the initial screening and evaluation of individuals seeking service from BJC Behavioral Health. This position will use its knowledge of eligibility requirements to refer and connect individuals to services, both internal and external, that will address the identified need. This position will also provide interim case management for those who will receive case management internally but have yet to be assigned to a team. Additionally, the Intake Specialist will provide brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes.

Responsibilities * Provide an initial evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, complete an initial psychosocial assessment and treatment plan, that meets accrediting and third party payer requirements. Components of this include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and make recommendations based on these evaluations;?The training to perform a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and levels of functioning.?The ability to make recommendations that demonstrate current knowledge of issues related to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to clearly and succinctly present the information gathered in a formal assessment that presents relevant history and the clients? current clinical picture. Recommendations are a logical conclusion to the information presented.

The ability to quickly engage individuals and families to form a trusting relationship and the ability use the relationship to gather accurate information in order to formulate realistic treatment goals. ?The ability to engage individuals in a non-threatening empathetic manner. ?Uses language and behaviors that consistently reflect and enhance the dignity of individuals with mental illness.
Knowledgeable of the growth and development stages of all age and ethnic groups, the psychiatric illnesses that may afflict each age and ethnic group, and the evidence-based treatments that best address issues identified for each group.?Knows and uses best practices guidelines for interventions and support strategies. ?Understands the principles of a Children?s System of Care and Fidelity Wraparound, ?Knows and is able to provide a range of crisis prevention and intervention approaches across developmental stages. ?Knows about societal, cultural, racial, gender, age, and other issues related to mental illness and its treatment.?Is knowledgeable about health issues and their impact on mental illness.?Is knowledgeable about psychotropic medications
Knowledge of the various services and levels of care provided by BJC Behavioral Health and other community agencies.?Understanding of the diagnostic, financial, and functional (social, vocational, cognitive, and educational) criteria for acceptance by the teams and services of BJC BH.?Works collaboratively within team and across service system. Assisting team members with difficult cases. ?Assists in building positive working relationships within and across the service system; e.g., agency and interagency teams, contract providers, family members, service recipients, and concerned others.
Demonstrates competency to provide brief therapy to adults, children, and families ?Meets and maintains clinical competency in therapies that addresses problems of living that are assessed to be resolved through the individual or family?s own actions and/or thought processes, including:oCBToDBToMotivational Engagement

Minimum Requirements

Education * Master’s Degree

Education/related

Experience * 2-5 years
Supervisor Experience * No Experience
Licenses & Certifications * LCSW or LPC

Preferred Requirement

Licenses & Certifications * Licensed Master Social Worker
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote in Saint Louis, MO ID-1292

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Online Typing Jobs - Work from Home Without Investment ID-2621

The Elite Job is a leading provider of online typing jobs, offering individuals the opportunity to work from the comf...
- Read More
Customer Service Assistant(No work Experience needed) - Virtual Interview ID-2618

MINIMUM REQUIREMENTS: AT LEASTHIGH SCHOOL GRAD WITH NO EXPERIENCE EXCELLENT COMMUNICATION SKILLS WILLING TO START AS...
- Read More
Consultant, Underwriting - E&S Specialty/Public & Business Auto ID-2615

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying pr...
- Read More
Customer Care Executive – Remote Jobs – Freshers Jobs at Amazon ID-2612

Amazon, a global e-commerce and technology giant, is seeking passionate individuals to join its dynamic team as Custo...
- Read More
Warehouse Package Handler - [No Experience Required] @ Part-Time/Full-Time ID-2599

No experience requited, hiring immediately, appy now.FedEx Ground is hiring part-time and full-time individuals to lo...
- Read More
Streaming Writer (freelance project-based) ID-2592

BuzzFeed is looking for freelance writers who can contribute streaming and entertainment focused articles to the Buzz...
- Read More
MSFT 365 Expert for Apple ID-2585

Company Description Blum Consulting Partners, Inc. specializes in helping companies build in-house creative capabilit...
- Read More
Consumer Product Strategy Analyst III - Fraud Model Governance Analyst ID-2583

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every ...
- Read More

DISCLAIMER

Other Jobs You May Be Interested In

Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote in Saint Louis, MO ID-1292

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Related Posts

Online Typing Jobs - Work from Home Without Investment ID-2621

Customer Service Assistant(No work Experience needed) - Virtual Interview ID-2618

Consultant, Underwriting - E&S Specialty/Public & Business Auto ID-2615

Customer Care Executive – Remote Jobs – Freshers Jobs at Amazon ID-2612

Warehouse Package Handler - [No Experience Required] @ Part-Time/Full-Time ID-2599

Streaming Writer (freelance project-based) ID-2592

MSFT 365 Expert for Apple ID-2585

Consumer Product Strategy Analyst III - Fraud Model Governance Analyst ID-2583