Brand Safety and Content Moderator ID-1449

November 25, 2024

As a Brand Safety and Content Moderator, you will be helping to verify the quality of sponsored content as well as assisting in the development of methods to improve process and identification. You will be responsible for analyzing and reviewing videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

Day-to-day responsibilities may include, but are not limited to:

Serve as an advocate for sponsors.
Verify, investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
Respond to inquiries with high quality, speed, and accuracy
Understand and remain up-to-date with policies and guidelines; resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
Build out processes to makes systems and procedures more efficent.

Basic Qualifications

2+ years of experience with Content Moderation or Anayslis , or Program Management

Preferred Qualifications

2+ years of experience using excel, and Outlook.
2+ years of experience supporting a team in a fast-paced environment.
A keen sense of confidentiality and high focus on quality across all aspects of duties; ability to stay calm under pressure; ability to work independently, take ownership and drive issues to resolution.
BA/BS degree preferred.
In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.

Note: This is a virtual/remote role – up to one year contract.

Hours / Shifts: The role requires incumbents to work 5 out of 7 days a week on an as needed bases depending on the queue, and two consecutive days off per week. Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change. Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, including holidays and weekends.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Other Jobs You May Be Interested In

About Twitch

Twitch is the world’s leading video platform and community for gamers. More than 100 million gamers gather every month to broadcast, watch and chat about gaming.

Twitch’s video platform is the backbone of live and on-demand distribution for leading video game broadcasters including casual gamers, pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in the gaming community, working to create a participatory experience that transcends gameplay.

Our Challenges:

Twitch is tackling and solving some of the hardest technology problems on the planet and doing things that nobody’s done before, or at least haven’t done well.

Twitch is one of the biggest users of bandwidth in the U.S. and in the world. We’re building our own video CDN to make sure that we provide the best service possible, and we’re doing it as quickly and efficiently as possible.
• Our live chat system, TMI, regularly delivers over 1 million messages a second, and that number is growing rapidly.
• Our engineering team is targeting platforms from the desktop web, to iOS, Android, and every next generation gaming console.

Our People:

It’s sort of a given—every career page invariably talks about how awesome and incredible the people you’ll be working with are. But objectively, we ARE the most awesome and incredible! We’ve got everyone from young grads who are excited to try to change the world, to grizzled dot-com veterans who have done it before and want to do it again.

We have people with graduate degrees from some of the world’s most prestigious universities, and college dropouts whose primary qualification is the ability to get things done.

Our Perks

You should never work somewhere just because of their perks, but we do have some awesome ones. Happy people are productive people, so we have catered lunches and dinners, snacks, gym memberships, massages and more.

Brand Safety and Content Moderator ID-1449

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Brand Safety and Content Moderator ID-1449

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Related Posts

Entry-Level Live Chat Support Specialist ID-2623

Online Work using Mobile and Laptop ID-2619

Consultant, Underwriting - E&S Specialty/Public & Business Auto ID-2615

Local Home Everyday Night Shift | Drivers - Tanker/Hazmat ID-2611

Data Entry Jobs Online For Teens ID-2604

Mystery Shopper No Experience Needed JTeam ID-2600

Graphic Designer for Facebook and Instagram Ads ID-2597

Wealth Management Analyst ID-2586