American Express Virtual Customer Service Jobs $18/Hr ID-1277

With the proper backing, human beings and corporations have the energy to develop in high-quality ways. When you be part of Team Amex, you grow to be a part of an international and numerous network of fellow workers with an unwavering dedication to return to our customers, groups and every other. Here, youll examine and develop as we assist you create a professional adventure thats particular… and significant to you with benefits, programs, and versatility that guide you in my view and professionally.

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At American Express, youll be diagnosed with your contributions, leadership, and impacteach colleague has the possibility to proportion withinside the agencys success. Together, well win as a team, striving to uphold our agency values and effective backing promise to offer the worlds exceptional purchaser experience each day. And well do it with the maximum integrity, and in surroundings in which every person is seen, heard and appears as they belong.

Job Description:

  • Provide Superior Customer Experience on Calls to Consumer Card Members
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide options and follow Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To become aware of the Mood, Profile & Needs of the Customer and leverage that info to provide the exceptional appropriate benefits/merchandise to the Customer even as being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as in line with Goals Highlight Issues thru Feedback and Recommend Changes in Workflows, Procedures, and Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given in any respect times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
  • Previous income even as presenting first-rate customer support heritage Strong Interpersonal, Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to solve Customer Issues and Effectively Address Service Situations.
  • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work successfully inside a Team Environment in addition to independently.
  • Proven Analytical and Problem Solving with a sturdy interest in Detail. Workable understanding of MS Office Applications (Word, PowerPoint, Excel)
  • 24/7 & Rotational shifts inclusive of night time shifts
  • Hybrid surroundings

Required Qualifications:

  • Previous income experience even as presenting first-rate customer support heritage Strong Interpersonal.
  • Communication and Listening Skills.

American Express Virtual Customer Service Jobs $18/Hr ID-1277

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...